Nikki Angeli MHA, BSN, RN, CPHQ, CPXP, is patient experience strategist at Feedtrail. Nikki is a seasoned ICU nurse turned healthcare consultant, with over a decade of diverse experience across various patient care settings. Holding national certifications in Patient Experience and Healthcare Quality, her commitment remains steadfast in upholding the highest standards of care and, as a dedicated lifelong learner, her passion for continuous improvement and innovative approaches aligns seamlessly with a focus on streamlining healthcare processes for optimal efficiency.
Despite the challenges that healthcare providers face and declining patient experience scores, several effective strategies can enhance their work to improve the patient experience and sufficiently satisfy expectations for care.