hospital call center

Innovaccer Unveils AI Suite With Automation Tools For Doctors, C-Suite Execs, Care Managers & More

Innovaccer announced a new suite of healthcare products. It comprises four different solutions — one for answering healthcare executives’ questions about their business metrics, one for automating care planning and documentation, one for generating clinical visit summaries, and one for streamlining workflows at contact centers.

By Katie Adams

MedCity Influencers

Infusing call centers with strong human connections

The volume of calls to hospital call centers has led to an industrialized approach thereby sacrificing the human touch and personal connection between doctors and patients. Ironically, artificial intelligence can help to rekindle that by handling call center calls more efficiently.

By Adam Silverman