About 45% of patients have missed or forgotten to pay medical bills because of challenges they experienced in communicating with their provider, a survey from Artera found. Another 43% of patients said that these communication issues negatively affected their health.
The startup—which has twice received KLAS Research's "Best in KLAS" award for patient outreach—will use funds its raised to grow the number of teams working on its patient communication solutions.
The Centers for Medicare & Medicaid Services clearly sees the connection between digital patient connections and value and is asking hospitals to engage patients throughout their entire episode, not only during the in-hospital stay.
