A new report from PayZen found that providers collect just 31% of patient bills on average, even as patient payments account for a growing share of health system revenue. PayZen executive Tobias Mezger outlined how providers can improve the patient financial experience through clearer pre-care payment conversations and more flexible financing options.
Healthcare inefficiency is rarely about a single task. It is typically about disjointed systems, misaligned incentives, and fragmented accountability. When we automate broken processes like these, we simply fail faster and at scale.
Discover the top AI-powered EAP providers for 2026. Compare platforms like Kyan Health and Spring Health on triage speed, global reach, and clinical quality to transform workforce wellbeing.
LiveWorld’s white paper, Turning UGC into Insight: The Untapped Value in Pharma Conversations, identifies how moderated conversations become an insight pipeline, and what recurring questions, misinformation themes, and sentiment shifts actually signal.
Digitization has certainly cut down on the paperwork glut in healthcare. But if that’s the extent of technology’s impact on the patient experience, it’s clearly not enough.
Here are four perspectives from providers, patients, life science executives and healthcare technologists about ways to boost trust at a time of rapid AI deployments.
Healthcare providers need to be thinking not only about the experience that patients need and want now, but the experience they’re going to need and want down the road.
Enterprise EHR boosts scalability, interoperability, and governance for large healthcare systems.
John Poli, RingCentral Industry Principal for Healthcare, highlighted the need for healthcare organizations to avail themselves of tools to not only aggregate data from patient interactions and EHRs, but also analyze and contextualize that data to the benefit of their practices.
We must work together across the care continuum to establish both local and network-trusted identity data management capabilities that can unify patient data across fragmented data silos at both the database layer and the front-end digital and physical access layer.
Outpatient facilities and microhospitals improve care access, but as patients receive care across more places, data becomes more fragmented, requiring an adapted approach to non-interventional research
Improving no-show rates is not just about perfecting our reminders — it’s about redesigning the member experience from the ground up and creating systems that reflect and accommodate the realities of members’ lives.
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Patient experience is never just about the moment care begins. It’s about the sum of all the interactions, big and small, that shape how people feel in a space. So why do we design waiting areas in ways that make people feel forgotten?
Successful organizations are transforming their operations to create a single experience so that no matter how they get in touch, consumers feel more confident that the organization “knows” them — and respects their time.
By actively and consistently collecting feedback, hospitals can gain rapid insights into critical areas, allowing them to track and measure patient satisfaction levels, and crucially to react to any dips in standards of care.
While adopting new technology is obviously a big part of healthcare innovation teams’ work, there are plenty of worthwhile initiatives that don’t involve advanced technologies, pointed out Dan Shoenthal, chief innovation officer at MD Anderson Cancer Center.
Many consumers leave their provider because of navigation problems, while many leave their insurer because of experience issues, a new Accenture report found.