AI Will Reshape the Patient Experience
We’re about to enter a world beyond just talking to a chat tool about your health. AI tools are on the precipice of being able to take action on their advice.
Why One in Four Americans Is Walking Away from Healthcare
The healthcare affordability crisis in the U.S. has become a trust crisis, with a growing share of Americans walking away from care altogether. Industry leaders say the fix requires something the system has never really done: starting with the patient.
Where Will AI Deployment Benefit Payers the Most?
We are taking a look at how health insurers are using AI, defining success, and managing cybersecurity risks. Give us your opinions by completing our brief, anonymous survey.
Designing Care Environments for Sensory Regulation, Not Just Clinical Efficiency
Bright overhead lighting, constant alarms, hard surfaces, and abrupt transitions between spaces can trigger agitation, confusion, and sensory overload. These reactions are not incidental; they directly affect recovery, staff workload, and cost.
Restoring the Patient-Clinician Relationship to the Center of Care
The next evolution of patient experience will not be defined by more digital touchpoints. It will be defined by giving nurses and care teams the capacity to be fully present.
What Can Providers Do Differently to Get Paid Sooner?
A new report from PayZen found that providers collect just 31% of patient bills on average, even as patient payments account for a growing share of health system revenue. PayZen executive Tobias Mezger outlined how providers can improve the patient financial experience through clearer pre-care payment conversations and more flexible financing options.
Digitized Dysfunction: Why Healthcare Must Eliminate Work — Not Just Automate It
Healthcare inefficiency is rarely about a single task. It is typically about disjointed systems, misaligned incentives, and fragmented accountability. When we automate broken processes like these, we simply fail faster and at scale.
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Inside an Automated Healthcare Practice: Redesigning Care Around People, Not Paperwork
By reducing administrative burden and redesigning workflows around human needs, it creates space for what matters most: connection between clinicians and patients.
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How User-Generated Content is Transforming Pharma Insights on the Patient Experience
LiveWorld’s white paper, Turning UGC into Insight: The Untapped Value in Pharma Conversations, identifies how moderated conversations become an insight pipeline, and what recurring questions, misinformation themes, and sentiment shifts actually signal.
Know Your Patient: How Technology Can Help Health Care Providers Dramatically Improve One Key Aspect of the Patient Experience
Digitization has certainly cut down on the paperwork glut in healthcare. But if that’s the extent of technology’s impact on the patient experience, it’s clearly not enough.
How to Boost Trust in Tech? 4 Perspectives from SXSW
Here are four perspectives from providers, patients, life science executives and healthcare technologists about ways to boost trust at a time of rapid AI deployments.
Where the Patient Experience Is Heading – And 3 Ways Healthcare Providers Can Meet That Moment
Healthcare providers need to be thinking not only about the experience that patients need and want now, but the experience they’re going to need and want down the road.
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The Healthcare Payments Industry Faces a Perception Challenge
Healthcare payments are no longer about transactions. It’s about controlling the revenue cycle. And increasingly, that control is not sitting with ISOs.
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Boost Patient Referrals, Engagement and Operational Efficiency
John Poli, RingCentral Industry Principal for Healthcare, highlighted the need for healthcare organizations to avail themselves of tools to not only aggregate data from patient interactions and EHRs, but also analyze and contextualize that data to the benefit of their practices.
Creating Exceptional Patient Experiences Starts with Identity Intelligence
We must work together across the care continuum to establish both local and network-trusted identity data management capabilities that can unify patient data across fragmented data silos at both the database layer and the front-end digital and physical access layer.
Bridging Healthcare’s Data Gaps as Care Expands Beyond Traditional Settings
Outpatient facilities and microhospitals improve care access, but as patients receive care across more places, data becomes more fragmented, requiring an adapted approach to non-interventional research
Turning Missed Appointments into Meaningful Member Action
Improving no-show rates is not just about perfecting our reminders — it’s about redesigning the member experience from the ground up and creating systems that reflect and accommodate the realities of members’ lives.
Designing For Silence: Why The Wait Is Healthcare’s Blind Spot
Patient experience is never just about the moment care begins. It’s about the sum of all the interactions, big and small, that shape how people feel in a space. So why do we design waiting areas in ways that make people feel forgotten?