Improv training helps Cleveland Clinic improve MD communications
Even though the idea of "medical improv" came from an instructor and performer at Chicago's legendary Second City comedy factory, laughs are not the goal. Relationship-building is.
What providers are doing to turn patient satisfaction on its head [infographic]
Provider-implemented changes for improved patient satisfaction.
With the Rise of AI, What IP Disputes in Healthcare Are Likely to Emerge?
Munck Wilson Mandala Partner Greg Howison shared his perspective on some of the legal ramifications around AI, IP, connected devices and the data they generate, in response to emailed questions.
Yelp adds data on healthcare quality, ER wait times
Yelp listings for more than 25,000 hospitals, nursing homes and dialysis clinics got a whole lot more useful, as the ratings site added data on such things as emergency room waiting times, readmission rates, fines paid for safety violations and even how well physicians communicate with patients.
Patient Experience Summit: Compassion, empathy matter in nursing
Patients expect to be treated like people, not identified by their illness or injury, Christy Dempsey, chief nursing officer at Press Ganey, said at the Cleveland Clinic's Patient Experience Summit. "I want you to take a minute and remember that your patients are scared," she said. "They need compassion."
Health IT spinout from UNC raises $1.9M for smarter patient experience survey generator
A company that wants to help hospitals improve response rates and generate more targeted feedback for surveys on the patient experience has raised a Series A round led by Excelerate Health Ventures, according to a company statement. The $1.9 million raised by Bivarus will help it boost staff levels as it seeks to expand hospital […]
University of Utah crunches patient survey results and reality-based cost data to measure success
Hospitals and health systems can use patient satisfaction data and carefully calculated outcome-focused metrics to both improve the patient experience and achieve the best possible health results, according to Vivian Lee, CEO of University of Utah Health Care. Speaking at MedCity News’ CONVERGE conference in Philadelphia, Lee detailed how Utah’s biggest health system has built […]
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A Personalized Approach to Medication Nonadherence
At the Abarca Forward conference earlier this year, George Van Antwerp, managing director at Deloitte, discussed how social determinants of health and a personalized member experience can improve medication adherence and health outcomes.