“To keep the communication going, you have to realize you’re often talking over (the patient and caregiver’s) head. It’s important to simplify terms that are readily understandable to caregivers,” said Tim Sargi, a caregiver who shared his story at the Cleveland Clinic Patient Experience Summit.
The key to designing systems that work for both caregivers and patients is involving them in the technology development process, said Amy Cueva, founder and chief experience officer of Mad*Pow.
Munck Wilson Mandala Partner Greg Howison shared his perspective on some of the legal ramifications around AI, IP, connected devices and the data they generate, in response to emailed questions.
Dr. Mark Hyman, director of the Center for Functional Medicine at the Cleveland Clinic, offered some powerful evidence that points to “yes.”
Did he leave anything out?
Remember the famous scene in the original "Star Wars" movie ("Episode IV: A New Hope") when Darth Vader choked an underling who questioned his authority? That happens all the time in hospitals, attendees of the Cleveland Clinic's Patient Experience: Empathy + Innovation Summit heard Tuesday.
Robots are poised to take over the healthcare world in a way, Dr. Steven Wartman, president and CEO of the Association of Academic Health Centers, said at the Cleveland Clinic's sixth-annual Patient Experience: Empathy + Innovation Summit. He spoke about what he called the "marriage of medicine and machine" and examined the implications for patients and healthcare professionals.
At the Abarca Forward conference earlier this year, George Van Antwerp, managing director at Deloitte, discussed how social determinants of health and a personalized member experience can improve medication adherence and health outcomes.
A very unscientific analysis of the responses after the first day reveals that patients want to be — gasp — treated like people.
Patients expect to be treated like people, not identified by their illness or injury, Christy Dempsey, chief nursing officer at Press Ganey, said at the Cleveland Clinic's Patient Experience Summit. "I want you to take a minute and remember that your patients are scared," she said. "They need compassion."
The combination of social media and mobility are changing how people consume information, and healthcare marketers should take notice.