human centered design

Daily

Another epic fail: My patient portal doesn’t remember me

Last week, I went to the hospital for a follow-up scan. I had my first scan in May, right after an OB-GYN appointment. I was excited, way back then, because I got my first invite to a patient portal. The experience was disappointing and this latest visit reinforced my earlier assessment: The system sucks. I […]

Daily

Simple drawings that explain why doctors don’t understand patients

Doctor as Designer Joyce Lee, MD, MPH, has a fantastic chart series on her blog. #Healthdesignviz is up to #5 in a collection of simple and striking illustrations that show the disconnect in healthcare between the system and the patient. The latest graphic is at the top of this post. Here are the rest: #Healthdesignviz […]

Daily

Awesome or awful? Backpack makes IVs more portable

I have only been in the hospital twice (knock on wood) when I had my two sons. I’ve never had to drag an IV pole around with me (crossing all my fingers and toes that my luck continues) so I can’t tell if this new design is good or goofy. I am all about ergonomics […]

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Daily

How a hospital would smell if it were truly patient-centric

My husband recently had to have his appendix out. His care was mostly good: The surgeon was excellent and he knew better than to accept the lunch that food service tried to feed him a few hours before his surgery. One bad part of his experience was his roommate. The man monopolized the bathroom, left […]

Channel

The Elusive Promise of Electronic Health Records

Rob Girling, principal and co-founder, Artefact Outcome-focused thinking does not focus exclusively on positive outcomes of a design or technology. In fact, predicting the potential negative outcomes is equally vital, yet is often ignored. This outcome-focused approach to technology is what we at Artefact are calling 21st Century Design. We believe 21st Century Design is […]

Devices & Diagnostics

Device startups get it: It’s the design, stupid!

People living with chronic health conditions were the first ones to jump on the design bandwagon. In 2009, Amy Tenderich of Diabetes Mine started an annual design contest for insulin pumps. She wanted one that looked more like an iPod than a clunky, ugly medical device. Tenderich went to the best source of ideas for […]

Devices & Diagnostics

A healthcare design primer: 5 cool articles that will help you get up to speed

Interested in how design improves life? Check out these three articles to get a handle on how human-centered design could rock healthcare. 1. “Designing Social Networks for Young Behavorial Healthcare Patients” I love this. At  Healthcare Design Magazine, how inviting, home-like interiors and shared creative spaces meet teens’ developmental needs at substance-abuse facilities. 2. “Healthcare […]