In high volume outpatient facilities like Panama City Surgery Center, wait times can be lengthy. And it can be equally as tiresome for patients’ family members, who are left waiting and not knowing what part of the surgery their loved ones are undergoing.
But using technology from Jellyfish Health, Panama City Surgery Center has set out to change that.
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Located in Panama City, Florida, the surgery center started working with Jellyfish Health (also headquartered in Panama City) in February 2016. Center administrator Mike Madewell said he appreciated how Jellyfish Health has tailored its solution to Panama City Surgery Center’s needs. “Jellyfish’s attitude has been, ‘We want it to fit your organization. Let us make it fit your workflow,'” Madewell told MedCity via phone. “They’ve customized it for us.”
By April of 2016, Panama City Surgery Center went live with the first part of Jellyfish’s technology.
Through Jellyfish’s solution, patients can self-check-in. Wait times are also more transparent, and family members can receive real-time updates on the patient’s progress during surgery. If desired, family members can leave the center during the patient’s procedure and stay informed on the patient’s progress via text. Additionally, Jellyfish’s technology enables patients to complete satisfaction surveys from their mobile device.
Providers also benefit from Jellyfish’s solution, as they can use the patient data to gain insight into the real-time volume metrics of the center.
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In a statement, Jellyfish Health CEO Dave Dyell commented on his company’s technology. “With outpatient care supplanting traditional hospital services, outpatient facilities like Panama City Surgery Center are seizing this opportunity to radically redesign the patient experience for the better,” he said. “Jellyfish Health offers a surprisingly simple way to do so — simply by removing the frustration of waiting and not knowing how long the wait will last.”
Panama City Surgery Center has already seen a substantial impact, including a 68 percent reduction in registration time. “We’ve cut down on the amount of time patients spend in the lobby,” Madewell said. Due to the ease of filling out satisfaction surveys with Jellyfish, the center has seen completed patient surveys increase by 28 percent.
Madewell also commented on patients’ perceptions of Jellyfish Health’s technology. “Immediately patients loved it,” he said. Family members also appreciate knowing where their loved one is in the surgery process. “The biggest piece of functionality is that communication piece,” Madewell said.
The center’s staff has been receptive as well. “As with any software implementation, staff members have been supportive,” Madewell said. “What made them get behind this the most was when they have had patients talk about how much they like it.”
Going forward, Madewell said Panama City Surgery Center hopes to implement the other parts of Jellyfish Health’s technology, including the provider communication piece.
Photo: FotografiaBasica, Getty Images
