It’s late January, which means that once again, the Best in KLAS awards are out.
The “2018 Best in KLAS: Software & Services” report is based information from the 2,500 interviews KLAS does with payers and providers every month. Each year, these represent thoughts from healthcare workers at more than 4,500 hospitals and 2,500 clinics.
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For the eighth year in a row, Epic claimed the top Overall Software Suite ranking. In its own way, the award is slightly surprising, given how much people love to hate the Verona, Wisconsin-based company. Or perhaps it’s not that shocking, seeing as Epic keeps winning the title year after year.
Meditech and Cerner nabbed the second and third place spots, respectively.
Epic was also named the top Overall Physician Practice Vendor. Athenahealth and GE Healthcare earned spots two and three in that category.
Finally, Epic received Best in KLAS awards in seven segments, including acute care EMR and laboratory.
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Watertown, Massachusetts-based athenahealth and Kansas City, Missouri-based Cerner each won two Best in KLAS awards. Merge, an IBM company, also got two Best in KLAS awards.
The GE Healthcare Universal Viewer was the most improved software product. Its overall score increased 35 percent since last year. But as the report notes:
While the increase in GE Healthcare’s score is notable, the majority of customers say there are still major challenges to be resolved around training, the upgrade process and development speed. A few customers also state that the product they received is different from what GE Healthcare showed them in the original demo. This disconnect between expectation and reality has left several customers with functionality frustrations.
The NextGen Healthcare NextGen EHR (over 75 physicians) was named the most improved physician practice product for the second consecutive year. The Omnicell i.v.STATION was the most improved medical equipment product.
KLAS also unveiled its “Best in KLAS: Global Software (non-US)” report, which looks at the performance of health IT products and vendors outside America.
In that analysis, Cerner and Sectra, a Swedish organization, earned notable honors. Cerner won Global Best in KLAS for acute care EMR, while Sectra received Global Best in KLAS for PACS.
Photo: stas11, Getty Images
