2025 was the year of the patient. By last year, patients were able to access a vast amount of information that unlocked multiple opportunities for them to take charge of their own care, perhaps far more than any other time in recent history. Driven in large part through advancements in digital health, such as telehealth, remote monitoring and AI-powered personalized resources, this exciting change signaled a recalibration of focus on serving the patient as the ultimate consumer of care.
Patients were at last able to engage at scale in a basic understanding of their health. With a growing emphasis on patient-centered models, National physician authorization networks provided a path allowing the patient to essentially prescribe their own testing, enabling them to make decisions based on more personal, relevant information. But as many in the care continuum know, patients haven’t necessarily been feeling more fulfilled by these developments.
Many patients are confused and overwhelmed by the increasing amount of information to which they have gained access. The sometimes staggering number of choices now available to them are making them increasingly aware that information alone does not equate to training, experience, or wisdom.
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While patients may now be able to order their own labs and see an automated form of interpretation regarding their results, actually understanding those results without the guidance and expertise of a care provider is beyond the capability of most. Often, they will focus on a marker being out of range. There are many reasons for this that are natural and expected, but without a provider to help understand the context and explain the reasons why, patients may worry unnecessarily, adding to their stress burden and perhaps leading to over-testing.
I believe that 2026 is going to be the year during which the importance of the patient-provider relationship is once again acknowledged and we are able to take that partnership to a new level. Now better informed than ever before, patients are more able and willing to make smarter decisions. When paired with the expertise of health care providers, who serve as guides, partners in care, and healers, we have the critical elements in the formula for providing the patient with quality, personalized care, not merely on an episodic basis, but as the foundation of improved whole person care to take them through their life’s journeys.
With the relationship between healer and patient recognized as more important than ever, there is an increased need for strong infrastructure support. We are already seeing a shortage in providers. Therefore, technology platforms that enable providers to deliver better care to more patients are essential for arming them to meet the growing demand.
What’s needed are resources that allow practitioners to share proactive, preventative ways of understanding health with their patients and support them in directing and guiding care. For example, tools that enable conventionally trained physicians to interpret labs that have the lens of prevention and root cause and which create supplement and lifestyle treatment plans through EHRs such as Epic will be a massive step toward improving healthcare for good and helping more patients get better.
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We are now seeing growth in demand for this kind of integration with health systems lining up to incorporate it into their patient offerings. This level of involvement, this support of the doctor-patient relationship, will give those who seek a proactive approach to care a next-level understanding of their health. It will be supported by a positive, working partnership with their practitioners, and seamless technologic support of patient care goals.
One such approach to patient-provider partnership that’s growing in popularity is the Direct Primary Care (DPC) movement, a health care model in which patients pay a flat annual or monthly fee for direct access to primary care. Contrasting with higher-cost concierge models and complex insurance billing, DPC providers can focus on building strong doctor-patient relationships, offering extended visits, after-hours access via text and email, and often lower prices for medications and labs. And while DPC providers can limit the number of patients per panel, technology platforms like Hint Health can allow them to scale their models and coordinate care for their communities’ employers.
Additional approaches are pointing the way to forging more personalized care through stronger provider-patient bonds. Parsley Health, a subscription-based healthcare company founded in 2016, uses telehealth to provide functional medicine at scale, advancing a collaborative care model that pairs licensed providers with health coaches to help patients in their day to day journey. While these approaches are proving effective, there is plenty of room for growth and those with innovative ideas to advance the provider-patient relationship.
Ultimately, increasing access to information and technology tools has been an extremely positive trend, but it often raises more questions for patients than it answers. This can cause them to feel less certain about their care and unsure of what they should be prioritizing as it pertains to their symptoms, family history or general health goals.
In 2026, through the tools that support partnership with their care providers, patients are going to feel better cared for. They will know that their health isn’t simply being supported, but is actually being elevated in importance and that they are being restored to the center of the health care system, right where they belong.
Photo:boonchai wedmakawand, Getty Images
Dr. Jeff Gladd, MD is Chief Medical Officer with Fullscript, a leading healthcare platform powering whole person care, advising on company and product direction with the perspective of integrative and family medicine. He has been in this role since 2019. Dr. Gladd graduated from the Indiana University School of Medicine in 2001 and after successfully opening a family practice, shifted focus toward health promoting care by completing the University of Arizona Integrative Medicine fellowship program under the direction of Dr. Andrew Weil, MD in 2009 and opening the Parkview Health Center for Integrative Medicine. In 2010, Dr. Gladd opened GladdMD Integrative Medicine, blending health-promoting care with high access technology. In 2011, he created and launched the web’s first nutrient depletion calculator, Mytavin.com. With the success of GladdMD and Mytavin, Dr. Gladd has become a sought after speaker in his field, speaking at TEDx and being featured in various industry publications.
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