Russell Olsen joined Phoenix-based WebPT as Vice President of Innovation and Product Management in 2017. He leads category design, product management, user experience and product discovery—as well as applying disruptive innovation approaches to accelerate growth while solving customer and market problems. Russell brings with him deep experience in healthcare and growth companies, and has delivered innovations impacting millions of lives over the course of his 15-year career.
Prior to WebPT, Russell led product teams at other healthcare organizations. His roles included Vice President of Product and Innovation at Phytel, an IBM company, and Offering leader at IBM Watson Health, where he led the creation of provider-led population health tools and the integration of Watson and machine learning into several offering portfolios. At IBM he also led the development and launch of Watson Care Manager, helping care managers improve the lives of chronically ill individuals across the globe. Additionally, he led teams at MDdatacor (now Symphony Technology Group), uncovering new ways to use natural language processing to improve the payer driven quality programs.
Russell graduated from Brigham Young University with a degree in electronics and information technology. He also received a certificate in “Disruptive Strategy” from Harvard Business School in 2017.
When used correctly, RPA solutions can completely transform operational processes to drive financial efficiency, enhance employee engagement, and improve the customer (or in this case, patient) experience.
Medicine will never progress without technology—there’s no denying that. But for the foreseeable future, human interaction remains an instrumental part of the healthcare experience.
Many providers feel overextended and underprepared when it comes to implementing viable telehealth solutions—but these solutions may be exactly what allows them to continue serving patients and keep their business afloat.
When you pair small tweaks that cater to patient behaviors with habit chain reactions, you have a powerful tool to engage your patients in their care.
