Rethinking the entire patient-as-consumer experience to create something that’s pure, clean, modern and friendly is a fundamental requirement for building and maintaining their brand.
At a time of dramatically increasing consumer demand for convenience and digital self-service, hospitals and health systems have a significant opportunity to close the gap between expectations and reality for people trying to find care.
The future looks bright for the integrated specialty pharmacy model – for health systems, providers, and most importantly, for patients.
In addition to Buy Now Pay Later payment plans, digital communication tools like QR codes and text messages have found new relevance in healthcare as they have become normalized through changes made to consumer payment experiences.
It may seem daunting, but consumers can take action. Call or write your elected officials and fight back economically by researching discount options at retail pharmacies.
"It's not like we go in our trench coat and a top hat, saying, 'Uh I need the insulin.' The clerks usually don’t know it’s a big secret. They’ll just go, 'Do we sell over-the-counter insulin?' "
Maybe it's not an either-or? There are certainly some ways patients are being treated/acting like consumers.
3D medical animation services have emerged as a groundbreaking tool in the healthcare industry, revolutionizing the way medical concepts are taught, understood, and marketed.
Dr. Krishna Yeshwant's comments mirror those of other retail-minded healthcare investors.
It's not volume to value. It's consumer-driven healthcare.
In today’s so-called consumer-driven landscape, no provider is exempt from the shifting attitudes. When it comes to pharmaceutical companies, it turns out patient expectations — not wishes, mind you — are quite high, and the industry can ill-afford to ignore the prevailing sentiment. According a survey of 2,000 patients by Accenture , 76 percent think […]
Consumers show a strong preference to getting their medical records online, if given instruction on how to easily access them, according to a survey by Xerox and Harris Poll. Sixty-four percent of more than 2,000 U.S. adults do not currently use online patient portals, but more than half of them, at 57 percent, said they […]
Closing cancer health equity gaps require medical breakthroughs made possible by new funding approaches.
MedCity News has partnered with BioCrossroads to provide coverage focused on Indiana’s next generation of growth and innovation in life sciences. With the consumer-driven movement in healthcare gaining further momentum, the notion of giving patients more control over which providers can view their EHR, and the choice to withhold certain sensitive information, has wide appeal. […]
Consumers and providers have not always seen eye-to-eye on matters of healthcare, and while the gulf is narrowing, there are still gaps to overcome, according to a survey from consultancy Booz Allen Hamilton and Ipsos Public Affairs. The survey found that one-third of consumers and administrators “think that the healthcare system is on the right […]
Here is how healthcare used to work. Every year your employer’s HR representative called a meeting to let you know what your limited options were for coverage this year based on your circumstances. If you got married or had a child in the previous year, Plan A is probably best for you. If you have […]
The so-called “retailization” of healthcare is picking up significant steam, especially after the high-profile announcement from Kaiser Permanente and Target Corp last week, wherein Kaiser will staff four Southern California clinics. That follows a steady push by retail pharmacies like Walgreens, CVS Health and Rite Aid into the primary care setting, and as the trend […]
Patients and consumers in healthcare are more inclined to incorporate new technologies into the delivery system than the physicians who administer most of the care, but the gap between the two is shrinking as more physicians embrace the consumer-driven model. Dr. Eric Topol of Scripps Health, giving the keynote at this year’s Health 2.0 Conference […]