Intermountain Healthcare

Health Tech

Why Intermountain’s Former CMO Thinks There’s ROI For Patient Experience Investments

Intermountain's former chief medical officer argued that even though hospital finances are dire, hospitals should prioritize patient experience investments. Her reasoning? People like to talk about their experiences receiving healthcare — both good and bad. When word gets around that a hospital provides non-rushed, empathetic care, more people will want to come there for treatment,