How to Boost Trust in Tech? 4 Perspectives from SXSW
Here are four perspectives from providers, patients, life science executives and healthcare technologists about ways to boost trust at a time of rapid AI deployments.
Where the Patient Experience Is Heading – And 3 Ways Healthcare Providers Can Meet That Moment
Healthcare providers need to be thinking not only about the experience that patients need and want now, but the experience they’re going to need and want down the road.
The Hidden Administrative Tasks Draining Small Practices
Small practices play a critical role in healthcare delivery, but they cannot continue to absorb ever-increasing administrative demands without consequences.
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Boost Patient Referrals, Engagement and Operational Efficiency
John Poli, RingCentral Industry Principal for Healthcare, highlighted the need for healthcare organizations to avail themselves of tools to not only aggregate data from patient interactions and EHRs, but also analyze and contextualize that data to the benefit of their practices.
Creating Exceptional Patient Experiences Starts with Identity Intelligence
We must work together across the care continuum to establish both local and network-trusted identity data management capabilities that can unify patient data across fragmented data silos at both the database layer and the front-end digital and physical access layer.
Bridging Healthcare’s Data Gaps as Care Expands Beyond Traditional Settings
Outpatient facilities and microhospitals improve care access, but as patients receive care across more places, data becomes more fragmented, requiring an adapted approach to non-interventional research
Turning Missed Appointments into Meaningful Member Action
Improving no-show rates is not just about perfecting our reminders — it’s about redesigning the member experience from the ground up and creating systems that reflect and accommodate the realities of members’ lives.
Beyond Analytics: How Sellers Dorsey is Hard-Coding Value into Medicaid Policy [Video]
How to turn analytics into actual policy outcomes.
Designing For Silence: Why The Wait Is Healthcare’s Blind Spot
Patient experience is never just about the moment care begins. It’s about the sum of all the interactions, big and small, that shape how people feel in a space. So why do we design waiting areas in ways that make people feel forgotten?
A Unified Platform Is Essential To Boost The Customer Experience In Healthcare
Successful organizations are transforming their operations to create a single experience so that no matter how they get in touch, consumers feel more confident that the organization “knows” them — and respects their time.
How Data Feedback Can Aid Patient Experience in Healthcare
By actively and consistently collecting feedback, hospitals can gain rapid insights into critical areas, allowing them to track and measure patient satisfaction levels, and crucially to react to any dips in standards of care.
Innovation Doesn’t Always Have To Involve The Latest Tech, MD Anderson Exec Says
While adopting new technology is obviously a big part of healthcare innovation teams’ work, there are plenty of worthwhile initiatives that don’t involve advanced technologies, pointed out Dan Shoenthal, chief innovation officer at MD Anderson Cancer Center.
How Artera is Using Agentic AI to Humanize Patient Care
Artera President Tom McIntyre talks about the practical application of AI in healthcare.
Why Consumers Leave Their Payer/Provider
Many consumers leave their provider because of navigation problems, while many leave their insurer because of experience issues, a new Accenture report found.
Why Health System Execs Say You Can’t Separate ‘Patient’ from ‘Consumer’
Many people don't take well to the term “healthcare consumer,” or have expressed that they prefer to be referred to as a patient rather than a consumer. But in the U.S., it’s a plain fact that people have choices when it comes to their healthcare. In this piece, three health system executives give their take on why “patient” and “consumer” are often one in the same — and why hospitals need to be mindful of this.
These 3 Pieces of Wisdom Could Help Hospitals Avoid Failure When Adopting New Tech
During a recent panel, three health system executives shared some of the most important lessons they’ve learned from the digital initiatives they’ve worked on in the past couple years. Some of their nuggets of wisdom included starting with a problem instead of a solution and being sure not to use financial ROI as the only metric for success.
Innovaccer Acquires Cured to Enhance Its Patient Engagement Strategy
Innovaccer acquired Cured, a healthcare digital marketing and CRM platform. With the deal, Innovaccer gains more than 20 customers to add to its current portfolio of clients. Innovaccer CEO Abhinav Shashank said the main goal of the acquisition was to help his company become a leader in patient experience technology.
More Than a Survey: How to Holistically Embrace the Patient Experience
Despite the challenges that healthcare providers face and declining patient experience scores, several effective strategies can enhance their work to improve the patient experience and sufficiently satisfy expectations for care.