“To keep the communication going, you have to realize you’re often talking over (the patient and caregiver’s) head. It’s important to simplify terms that are readily understandable to caregivers,” said Tim Sargi, a caregiver who shared his story at the Cleveland Clinic Patient Experience Summit.
The key to designing systems that work for both caregivers and patients is involving them in the technology development process, said Amy Cueva, founder and chief experience officer of Mad*Pow.
Employees who enjoy their benefits are more inclined to stay with their company. A 2025 Marsh McLennan Agency report said 73% of employees would remain if plan options were better.
“There’s a huge difference between service and care. You can serve without caring but you can’t care without serving. Ultimately the path (to this change) is empathy,” said Mark Hoplamazian, president and CEO of Hyatt Hotels Corp.