Listen Closer: What Triage Nurses Hear That Others Miss
For the triage nurse, it comes down to understanding nuance and unique patient needs, whether that’s identifying an acute condition or just lending a listening ear.
Houston EMS gets to ‘mobile integrated healthcare’ with telemedicine triage
The program outfits EMTs with 4G-enabled tablets that connect to 9-1-1 services, the University of Texas Health Science Center, a nurse help line, a network of primary care clinics (for the purpose of getting people into medical homes) and even to a taxi service for transportation.
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Automation Didn’t Dehumanize Care. Bad Systems Did.
We have the opportunity to design systems that give people greater capacity for the work where human presence matters most: listening, understanding, reassuring, deciding, and caring.