In a survey of 199 consumers, 19.6 percent said they prefer to get secure text messages from their physician when in-person discussions and phone calls aren't an option, while 10 percent said they prefer to receive physician communications via patient portals.
To achieve better outcomes and improve patient satisfaction and loyalty, providers must use technology that will facilitate continuous dialogue with patients utilizing personalized content and an empathetic tone.
Munck Wilson Mandala Partner Greg Howison shared his perspective on some of the legal ramifications around AI, IP, connected devices and the data they generate, in response to emailed questions.
A survey out of the Center for Connected Medicine and the Health Management Academy uncovered the technologies that health systems are prioritizing next year. Cybersecurity, virtual care and predictive analytics were among the topics that made the cut.
Reaching your patients through the technology they already use is key to patient engagement, and email and text are the most effective way to reach patients of all ages.
Now, it's just a matter of health IT vendors being ready to provide patients with their data and of patients knowing to ask for access.
As Meaningful Use moved to Stage 3 (MU3) in 2015, the Centers for Medicare and Medicaid Services (CMS) added APIs (application programming interface) as an alternative or complement to patient portals. But are these two digital health tools at odds with each other? And where do APIs fit in with Meaningful Use Stage 3? An […]
At the Abarca Forward conference earlier this year, George Van Antwerp, managing director at Deloitte, discussed how social determinants of health and a personalized member experience can improve medication adherence and health outcomes.
The best way to view MACRA is as an evolution - not an end to - Meaningful Use.
Patient portals—websites allowing patients to easily and securely access their EHRs and even communicate with their providers—were one of the big recommendations of MU2 in 2012. CMS promoted portals as a way for patients to access their EHRs and for providers to demonstrate that their patients were actually doing this, calling the portal “a powerful […]
Consumers show a strong preference to getting their medical records online, if given instruction on how to easily access them, according to a survey by Xerox and Harris Poll. Sixty-four percent of more than 2,000 U.S. adults do not currently use online patient portals, but more than half of them, at 57 percent, said they […]
Last week, I went to the hospital for a follow-up scan. I had my first scan in May, right after an OB-GYN appointment. I was excited, way back then, because I got my first invite to a patient portal. The experience was disappointing and this latest visit reinforced my earlier assessment: The system sucks. I […]
We will highlight Build My Health's revenue practice management tools, which could help physician practices add up to $250,000 to their practices.
During the Reaching the Unreachables panel Tuesday at ENGAGE, Dr. Steve North described the challenges of working in a rural setting – specifically Spruce Pine, North Carolina. Spruce Pine is in western tip of the state squeezed between the Pisgah National Forest and the Cherokee National Forest in the Great Smoky Mountains. “I have an […]
Recently on HIT Consultant, James Dias, founder and CEO of Wellbe, made the case that “patient engagement” is a cliche that should be abandoned. I’ve had that conversation before, but no one can come up with a term that’s concise but not insulting. Patient empowerment – too woo woo and too episodic – being “empowered” […]
I write about digital health all the time, but my doctor visits have been mostly low-tech – no email, no telemedicine, no online chats. Over the last 18 months, however, I have seen my healthcare providers – eye doctor, pediatrician, family doc – make the transition from paper records to EMRs. The first change I […]
My trip to the hospital this weekend perfectly illustrates the total communication breakdown in healthcare. My dad was admitted on Friday because of very low blood pressure. He has several serious health issues. He and my mom are trying to cope as best they can. As my mother and sister and I tried to gather […]
The internet is flooded with information that pertains to how healthcare professionals have aspired to engage their patients using health IT applications like patient portals. On one hand they want to abridge the ever existing patient-physician communication gap to improve care coordination, while, on the other hand coming up to par with the government’s requirement […]