The survey underscores how good communication and good patient experience are key because consumers also report being open to switching loyalties if they encounter a bad experience.
Health Cloud's new Social Determinants for Care feature aggregates and displays these factors and potential barriers to care as part of a patient's profile helping caregivers to develop better informed and personalized care plans.
Munck Wilson Mandala Partner Greg Howison shared his perspective on some of the legal ramifications around AI, IP, connected devices and the data they generate, in response to emailed questions.
In a phone interview, Salesforce CMO Joshua Newman discussed why he's positive about the convergence of healthcare and technology.
The technology is a home-grown "snap-in" for video chats called Salesforce SOS, originally developed for the company's core Service Cloud CRM platform.
Salesforce is touting Health Cloud as a means to pull in and manage data patient from multiple sources, from EHRs to wearable fitness trackers. It's also a communications platform for care coordination and patient engagement, as well as a dashboard for outcomes management and population health.
Several healthcare data aggregation and secure communication services already exist, and some big players have tried — and failed — with similar projects. Others may be on the way.
At the Abarca Forward conference earlier this year, George Van Antwerp, managing director at Deloitte, discussed how social determinants of health and a personalized member experience can improve medication adherence and health outcomes.
There was a lot of big Salesforce Health Cloud news this week, along with insights on treating depression and a new video game that simulates what it's like to work in Big Pharma.
The Salesforce CEO is clear about the way he does business, and the best way to describe it is thoughtful.