Despite the challenges that healthcare providers face and declining patient experience scores, several effective strategies can enhance their work to improve the patient experience and sufficiently satisfy expectations for care.
Trilliant Health created a new AI-powered index for comparative hospital benchmarking. Healthcare stakeholders across the entire industry — including hospitals, payers, device companies, drugmakers and tech vendors — can use the tool to inform their strategies for things like competitive analysis, clinical quality program management, mergers, acquisitions and product sales.
Munck Wilson Mandala Partner Greg Howison shared his perspective on some of the legal ramifications around AI, IP, connected devices and the data they generate, in response to emailed questions.
With this new funding, Greensboro, North Carolina-based Hartwick Health claims to have raised a total of $28 million in venture capital to date. Named investors deny any involvement.
"We didn't want just regular venture capital. We wanted strategic capital," specifically in healthcare, CEO Shrey Bhatia explained.
Many hospitals still refuse to acknowledge the importance of patient reviews and ratings on social media, but even for those that do, there are challenges. We highlight one effort that may help to change that.
Hospitals argue the ratings will make places that treat the toughest cases look bad, but Medicare has held firm, saying that consumers need a simple way to objectively gauge quality.
At the Abarca Forward conference earlier this year, George Van Antwerp, managing director at Deloitte, discussed how social determinants of health and a personalized member experience can improve medication adherence and health outcomes.
The government says the ratings, which will award between one and five stars to each hospital, will be more useful to consumers than its current mishmash of more than 100 individual metrics, many of which deal with technical matters. The hospital industry, however, fears the ratings will be misleading and oversimplify the many types of care at the institutions.
The new ratings come from the HHCAHPS Survey and cover patient perceptions on five components of the patient experience.
Also, forgive us for our light posting today and Friday. The MedCity News team is off for the Thanksgiving holiday.